We’ve invested in a new weighbridge office to dramatically improve customer efficiency

We’ve recently unveiled a new purpose-built weighbridge office at our Bridgwater site – representing a major investment in customer experience and operational efficiency (April 2026).

The facility has been designed to significantly reduce waiting times for customers collecting aggregates or dropping off materials for recycling, streamlining a previously time-consuming process.

Significant step forward

Our Operations Director, Richard Butcher explains: “Our new weighbridge office represents a significant step forward in how we support our customers. By simplifying the route through the site and removing unnecessary delays, we’re making pick-ups and drop-offs faster, safer and far more efficient.

“It’s all about making it easier for customers to recycle with us and to collect the products they need too, and this investment clearly demonstrates our ongoing commitment to our clients, new and old, productivity and the environment.”

Simple drive-in layout

The new weighbridge office is staffed Monday to Friday and features a simple drive-in layout with dedicated parking, allowing customers to check in quickly and safely.

After checking in, clients proceed directly to the weighbridge located next to the office before either collecting aggregates or dropping off recyclable materials. A final weigh-out completes the process before customers exit the site.

Faster, smoother, more efficient

Richard adds: “For regular customers, the system is even faster. Frequent users can go straight to the weigh-in point and will be issued with a unique card, further reducing processing times and allowing for a smoother, more efficient visit.

“Overall, the new system enables customers to complete collections and drop-offs in a fraction of the time previously required, which is good for everyone as it helps boost productivity and reduces costs, which is better for business.”

Easy-to-follow infographic

To support the launch, we’re also producing an easy-to-follow infographic detailing the new site route, check-in process and weighbridge flow. The graphic will be shared across social media channels and added to our website to ensure customers are fully informed before arriving on site.

The weighbridge development is the latest in a series of investments by us, reinforcing our long-term commitment to operational excellence, customer service and sustainable waste management.